Last updated: 04/02/2026
Thank you for shopping with Turnips. We aim to provide fresh, high-quality products
with reliable delivery.
Delivery
Delivery Area
We currently deliver to selected London postcodes. Please check availability at
checkout.
Delivery Times

• Delivery dates and time windows are estimates and cannot be guaranteed.
• During busy periods (such as holidays or market peaks), delivery times may vary.
  Delivery Requirements
• Please ensure all delivery details are accurate at the time of ordering.
• If no one is available to receive the order, it may be:
  o Left in a safe place
  o Left with a neighbour
  o Returned to us
  This will depend on the driver’s discretion and the nature of the location.
  Turnips cannot accept responsibility for orders that deteriorate after being successfully
  delivered.
  Incorrect Addresses
  We are not liable for failed deliveries due to incorrect or incomplete address information
  provided by the customer. Additional delivery charges may apply for redelivery.
  Events Outside Our Control
  We are not responsible for delays caused by severe weather, transport disruption, or
  other circumstances beyond our reasonable control.
  Returns & Refunds
  You can request a refund within 14 days of receiving the item.
  To be eligible for a return, your item must be unused and in the same condition that you
  received it. It must also be in the original packaging. To complete your return, we require
  a receipt or proof of purchase.
  Perishable products such as flowers and fresh produce cannot be returned and
  refunded once they have been delivered.
  Additional non-returnable items:
• Gift cards
  However, your satisfaction is very important to us.
  You may be eligible for a replacement or refund if:
• Your order arrives damaged
• Items are faulty
• The product is significantly different from what you ordered
  Once your return is received and inspected, we will send you an email to notify you that
  we have received your returned item. We will also notify you of the approval or rejection
  of your replacement or refund.
  A) Shipping returns
  To return your product, you should mail your product to 43 Borough Market, London,
  SE1 9AH
  You will be responsible for paying for your own shipping costs for returning your item.
  Shipping costs are non-refundable.
  If you are returning more expensive items, you may consider using a trackable shipping
  service or purchasing shipping insurance.
  B) Refund
  If your refund is approved, a credit will automatically be applied to the original method
  of payment within 14 days.
  Need help?
  Please contact us within 24 hours of delivery at:
  orders@Turnipsboroughmarket.co.uk
  Include your order number and photographic evidence where possible.
  Nothing in this policy affects your statutory rights under the Consumer Rights Act
  2015.